Our Commitment to Client Satisfaction
You have the right to make a complaint to us and this firm has a written complaints procedure that will be sent to you upon request. In accordance with our complaints procedure complaints are handled promptly, fairly and effectively.
Any complaint will be handled by Marc Folgate and should be addressed to him in writing. This includes any complaint relating to a bill issued by the firm.
If you feel that our complaints procedure does not achieve a satisfactory resolution upon its conclusion (and in this regard your complaint should be resolved within 6 weeks) you have a right to complain to the Legal Ombudsman. Any such complaint should be brought within 6 months of the conclusion of our internal complaints process. The address of the Legal Ombudsman is:-
PO Box 680
0300 555 0333 by telephone or at www.legalombudsman.org.uk
You may also have a right to object to any bill by applying to the Court for an assessment of the bill under Part III of the Solicitors Act 1974.